Patient Information

Inclement Weather Policy

In the event of inclement weather, we encourage patients to contact our office for any updates to operation hours or check our Facebook page for the latest information.


Disability Forms

Carolina Regional Orthopaedics will be glad to assist you with your disability forms. You can bring completed forms to our office or have it faxed from the insurance company.

If you need assistance filling out your form, we will complete your form at $10 per form, unless you have had surgery. This completion fee must be paid in advance for us to complete your form. The form must be signed by you giving us permission to complete it. If you have had surgery at our facility, we will waive the $10 fee during your global period (anywhere from 15 to 90 days). The global period depends on what type of surgery you are having or have had.

It will take 7 to 10 business days to complete your disability form. After your form is completed, we will fax or mail it to your insurance company, then mail it back to you, or you may pick it up from our office. You are welcome to call our office at anytime to check the status. We understand how important this is to you, and we will do everything we can to get this done quickly.


Fracture Charges

Insurance companies dictate how a physician office should charge for the care and treatment of broken bones.

Broken bones are treated under a "flat fee" system. This means that a fixed amount is charged to take care of the fracture and no extra visit charges will be made for the follow-up visits. Even if you have to come back more times than normal, there will not be an extra visit charge.

On the first day you might be surprised by the charges, but it is important to realize that follow-up care is normally included. There will be either 30, 60 or 90 follow-up days, depending on the type of fracture.

If during fracture treatment other things are done such as x-rays or cast changes, then additional charges will be made.

Several insurance companies, including MEDICARE, will write on the Explanation of Benefits that they send you, that you were treated with "Surgery". It is important you are aware of this. Medicare uses the word "Surgery" for whatever a surgeon does, even though with most fractures no true surgery and no knives were used. Medicare and some other insurance companies will still call the treatment "Surgery". Please be aware of this misleading statement on your Explanation of Benefits.

Please contact our office if you have further questions.


Prescription Refills

Please try to have your prescriptions refilled on your appointment days, and avoid letting your medications completely run out before calling for a refill.

We will accept medication refill telephone requests Mondays through Thursdays, 8:00am to 4:00pm, and on Fridays 8:00am to 3:00pm. Please remember to contact the same office where you were treated. The clinical staff will take your information and contact your doctor for you. We cannot call in medications at any other time, including at night or on weekends, so please ask the physician to refill your prescription while you are in the office.

If you need one of our physicians after office hours, please contact the physician’s answering service at 252-962-8822.


Participating Insurance Companies

Commercial Companies

  • BCBS
  • Cigna
  • Medicare
  • Medicaid
  • United Healthcare
  • Aetna
  • Medcost
  • Healthcare Savings
  • Carolina Summit Healthcare
  • Tricare Champus
  • Worker’s Compensation

Please contact our office if your insurance company is not listed.


Filing Claims

Carolina Regional Orthopaedics accepts most insurance companies. Copays must be paid at the time service is rendered. We do ask that you be prepared to pay your coinsurance or deductible at the time service is rendered. We will file your insurance claim for you electronically, but in some cases your insurance company will need additional information from you before they will pay your claim. We ask that you please respond immediately to their request, because it is ultimately the patient's responsibility to get his claims paid, although our billing staff maintains good contact and follow-up with insurance companies. After your insurance company has paid and you are left with a balance, you will receive a statement and/or letter from our staff indicating the amount your insurance company has paid and your outstanding balance. Our goal is not to make this a burden on you - we are here to help! Should you receive a piece of mail from your insurance company that you have trouble understanding, please contact one of our offices on our Locations page and our billing staff will be happy to answer your questions.


Monthly Statements

Carolina Regional Orthopaedics sends out monthly statements each month. Your statement will show all activity on your account over the past 30 days, the amount billed to your insurance company and your outstanding balance. Monthly payments are due each month.

If you cannot pay your outstanding balance in full 90 days from the date of service, your account will be transferred to Prince Parker & Associates. Prince Parker & Associates will be contacting you to discuss payment options.

Prince Parker & Associates Phone: 1-800-276-2423

We do not mail statements with a balance of $5.00 or less. If you have a balance of $5.00 or less, your balance will be on your account the next time you visit our office.


Worker's Compensation

  • If you are injured on the job, you must immediately report your injury to your supervisor. Your supervisor or human resources department will then contact Carolina Regional Orthopaedics to make you an appointment.
  • If you have seen another physician or have gone to the emergency room about this problem, then you must bring all notes and x-rays to your appointment to see our doctor. If your employer authorizes us to treat you, all of your medical bills for this problem will be sent to your employer or worker's compensation company. By law, we must send a copy of your office note with the medical bill to your employer or worker's compensation company.
  • If you still have questions please contact our office and we will be glad to assist you.

  • Medical Records

    Click the link to download medical records previously requested: www.chartrequest.com/cro/

    You may also use our Patient Portal for the following:

    • View and Request Appointments
    • Request Prescriptions and Refills
    • Retrieve Test Results
    • View Personal Health Information
    • Update Demographic Information
    • Browse Health Facts and Information
    • View your Billing Statements and Balance
    • Make Secure Credit Card Payments
    • Communicate with your doctor by sending and receiving

    Click here for additional information on joining out Patient Portal Service.


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